During this unprecedented time, Deacom remains committed to supporting your business through COVID-19.
We have taken several steps to ensure the continuity of our business and that our continued engagement with our customers is minimally impacted, if at all. To date, we have had no disruption to our operations, and our entire team is trained and fully equipped to continue working remotely without interruption.
Since much of our implementation work normally takes place remotely, we are in an ideal position to continue supporting our new customers in their roll out of DEACOM ERP and assisting our existing customers with their expansion plans. All our employees are set up to perform their services from home, our network and Managed Cloud Services functions are uninterrupted, and the secure access to our customer data remains a top priority.
A list of frequently asked questions is provided below. We thank our employees, customers, and all of our families and look forward to emerging from this situation stronger than ever.
Where can I go for help with DEACOM?
Our customer support team is well positioned and eager to assist you with urgent matters or issues. Nothing has changed in the ways you are able to receive support from us.
- You can call us at 1-877-433-2266 x6
- Send an email to deacom-support@ecisolutions.com
- Or visit our online help system at https://help.deacom.com/.
- You can even chat live with a support specialist from any page within the Help System.
Will COVID-19 halt progress on my implementation of DEACOM ERP?
Rest assured that we are here to help maintain progress on your implementation. Our team remains committed to keeping implementation schedules on track and providing you with the flexibility needed to manage your organization’s changing priorities. Contact your Project Manager if you have any questions or concerns about your particular project.
Will my cloud services be disrupted?
Managed Cloud Services is designed to provide maximum availability and resilience. We remain committed to meeting our service level agreements with customers and continue to guarantee the 99.9% uptime and reliability your business requires. We do not anticipate any disruption to the availability of our cloud services due to the COVID-19 virus.
Can I still purchase software and additional services from you?
Our sales team remains actively engaged with new customers every day. We realize that the priorities of many manufacturers and distributors have changed, but we remain committed to providing you with the best ERP software to run your business. If you are not already talking with someone from our customer success or sales teams, send us an email and let us know how we can help.
Like many of you, we find ourselves between making immediate decisions regarding the current situation, while also continuing to plan for better days to come in 2020 and beyond. We are certainly operating differently than any of us envisioned a few short months ago. Please reach out to our team with questions or with ways we can better serve you while navigating through this challenging time.
